Return & Refund Policy

Thank you for shopping with Irises Jewels. We want you to love every piece you receive. Please read our policy carefully before making a purchase.

Returns

We accept return requests only if the item received is:

• Damaged during transit
• Defective upon delivery
• Incorrect item received

To request a return, please contact us within 48 hours of delivery with clear photos and videos of the product and packaging.

Non-Returnable Items

• For hygiene and quality reasons, the following items are not eligible for return:

  • Earrings
  • Used products
  • Products damaged after delivery
  • Products without original packaging
  • Sale or discounted items

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  Refund Eligibility

  Refunds will only be approved after our team reviews and verifies the issue.

  If your request is approved, the refund will be processed to your original payment method within 5–7 business 

  days.

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  Replacement Policy

  In cases where the product is damaged, defective, or incorrect, we may offer:

  • A replacement product
  • Store credit
  • A refund

  The resolution provided will depend on product availability and the nature of the issue.

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  Cancellation Policy

  Orders may only be cancelled before they are shipped.

  Once an order has been dispatched, it cannot be cancelled.

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  How to Request a Return

  To initiate a return request, please contact us with:

  • Your order number
  • Full name
  • Photos and videos of the product
  • Description of the issue

  Our team will review your request and guide you through the next steps.

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  Contact Us

  For any questions regarding returns, refunds, or cancellations, please contact us through our official support channels.

  We are always happy to assist you.

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  Important Note

  By placing an order with Irises Jewels, you agree to the terms outlined in this Return & Refund Policy.

  Thank you for choosing Irises Jewels 💜